FREE UK Shipping | 30 Day Exchanges & Returns

Contact / FAQ

Contact

Please note that this FAQ section has answers to most of the common questions like returns, exchanges, damages etc. It might save you some time before contacting us.
Email: hello@linesandcurrent.com
Instagram: @linesandcurrent
Facebook facebook.com/linesandcurrent
Address: Unit A2, Portview, 310 Newtownards Road, Belfast, BT4 1HE, Northern Ireland, UK
Additional Business Information: Trading as Lines & Current under Prime Providers Ltd.

We recently moved into a new studio, but unfortunately we aren't currently running an open shop. We do pop-ups from time to time because we love to meet customers in the flesh, so keep an eye out on social media and on our website for information.

Shipping / Delivery

UK:

Second Class - FREE
First Class - £2.50
Special Delivery - £7.00

Worldwide:

Ireland: Standard £3.50
Europe: Standard £9.00 & DHL Express £18
USA: Standard £9.00 & DHL Express £18
Canada: Standard £9.00 & DHL Express £20
Rest of World: Standard £9.00 & DHL Express £20

All rates confirmed at checkout stage.

*Please be aware that COVID-19 is still causing some delays on delivery times*

Dispatch time: typically in 1 business day

Second Class (not tracked): 3-5 business days after dispatch 

First Class (not tracked): 2-3 business days after dispatch 

Special Delivery UK (tracked): next business day after dispatch

Standard International (tracked): typically 10-14 business days after dispatch (variable depending on country and could take up to 4 weeks)


Firstly, please note with COVID-19, we are sometimes seeing some delays. For deliveries, it takes 1-2 business days for dispatch plus the time length of time for your chosen delivery option.  For international orders, it can take anywhere between 10-28 days depending on which country you are in and sometime orders can be held up at customs. Unfortunately in that case, it is out of our control. International orders are tracked via Royal Mail, so you can check your order confirmation email to look up the information. 

If you are in doubt, please do not hesitate to contact us and we will gladly look into it for you.

Yes we do! 

Ireland: Standard £3.50
Europe: Standard £9.00 & DHL Express £18
USA: Standard £9.00 & DHL Express £18
Canada: Standard £9.00 & DHL Express £20
Rest of World: Standard £9.00 & DHL Express £20

All rates confirmed at checkout stage.

 It can take anywhere between 10-28 days depending on your country and possible hold ups at customs. The customer will need to pay any local customs charges. Charges confirmed at checkout.


Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. You should contact your customs office for specific amounts and percentages.

Lines and Current cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages. By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees.

If you refuse a shipment from Lines and Current, you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to Lines and Current. This amount will be deducted from your merchandise refund. In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.

Returns & Exchanges

Returns are no problem as long as it is within 30 days of purchase and the item is unused and in it's original packaging. Unfortunately we cannot accept returns on earrings for piercings for hygiene reasons. Simply send the item back to us at: A2, Portview, 310 Newtownards Road, Belfast, BT4 1HE, Northern Ireland, UK ensuring the item is safely packaged and also include your name and order number with a quick note of explanation (If returning rings, please ensure the ring is lying flat/on its side in the box). Once we receive the item and check its condition, we will then make a refund into your account. Please note the customer is responsible for the return postage. We recommend using Royal Mail if you are in the UK. Feel free to email us at hello@linesandcurrent.com if you have any further questions.

*For Gifts, we can only offer store credit on returns. Please include your name and email address along with the name (and order number if you have it) of the person who made the purchase.

Exchanges are no problem as long as it is within 30 days of purchase and the item is unused and in its original packaging.  Unfortunately we cannot accept exchanges on earrings for piercings. Simply send the item back to us at: A2, Portview, 310 Newtownards Road, Belfast, BT4 1HE, Northern Ireland, UK ensuring the item is safely packaged and also include your name and order number with a quick note of explanation and details of the product you would like in exchange (If returning a ring, please ensure the ring is lying flat/on its side in the box). Once we receive the item and check its condition we will then make contact with you to arrange a further payment/reimbursement depending on the cost of your exchanged item. Please note the customer is responsible for the return postage and Lines and Current will only pay for the postage on one return per order.  We recommend using Royal Mail if you are in the UK. Feel free to email us at hello@linesandcurrent.com if you have any further questions. 

*For gift exchanges, if the exchange is of lesser value, store credit will be given. If it is more, we can send you a custom invoice for the difference. In this case please include your name, email address and postage address along with the name (and order number if you have it) of the person who made the purchase.

Warranty, Damages and Faulty Items

The warranty period for our products is 6 months from the date of purchase.  This only covers manufacturers defects and does not cover for accidental damage or wear and tear. Please do not hesitate to contact us if there is an issue with your item at hello@linesandcurrent.com. We will be more than happy to help.

If your item has a manufacturers faulty or damage, we can repair or replace it within 6 months of purchase. Unfortunately we do not have the tools to repair on site, so we may require you to bring your item to a local jeweller and we can reimburse you the pre agreed cost. Contact us for more information about the process. We trust that customers will be honest about whether the item is genuinely faulty or has been broken/damaged by wear and tear, an accident or misuse (which is not covered). If the fault happens beyond the warranty period, you can often source a minor repair yourself at a local Jeweller/eye wear shop at a low cost. Please do not hesitate to get in touch with us at hello@linesandcurrent.com if there is a fault and we will be happy to help!

If your item was delivered or received damaged please notify us within 48 hours so that we can look into it. It would help us out if you could take 1 or 2 photos of the issue and email it to us along with the order number and a quick description. Don't worry though, we will be able to send you a replacement as quickly as possibly once we have determined the issue. Please note we will need you to send us back the damaged goods.

Jewellery Information & Care

925 sterling silver is a popular material for jewellery for its versatility and beauty. Over time, the metal can tarnish or corrode. Tarnishing, also known as oxidation and is caused when oxygen or sulfur comes in contact with sterling silver. It gives it a darker color.  Our Lines & Current Sterling Silver comes in purity of 0.925.

To keep your Lines & Current Jewellery in good condition, we recommend the following:

  • When not using your jewellery, it is wise to keep your items separately in a small airtight plastic bag to avoid scratching the surface and to minimise exposure to air and tarnishing. We provide a mini polybag under the foam in all of our boxes.

  • Gold plated jewellery: avoid chemical products such as hairspray, perfume, etc. while wearing plated jewellery. Gently clean with warm water and a soft cotton cloth, though only when necessary.

  • We recommend you remove your jewellery before any of the following: Working out, working with certain chemicals or foods that contain sulfur- mustard, onions, eggs, using household cleaning supplies, sunbathing-swimming, spraying hairspray or perfume, putting on Lotion and makeup.

  • Wearing your sterling silver jewellery regularly can actually help prevent tarnishing since the oils from your body have a cleaning effect. 

A quick and easy way to remove tarnishing is to buff it with a micro fibre cloth, but sometimes it's hard to get into the nooks and crannies. For this we recommend some dish soap and hot water and gently scrub with a soft brush toothbrush.  One other great method which is fun to use is this one on YouTube, although we do not recommend this method for gold-plated items as it may fade the plating.


Click HERE for the youtube link to a very helpful video on how to get your jewellery sparkling like new again!

Most of our pieces aren't hallmarked because they fall below the weight threshold for hallmarking which is 7.78 grams for silver and 1gram for gold. Our pieces above this weight are hallmarked by the Goldsmiths' Company Assay Office in London. We have our jewellery periodically tested for quality and genuine materials by third party companies to ensure you are getting the best.

Charity Donations

We donate 10% of our net profits (before tax and dividends).

We are currently working with SOS Villages. Click here for more information.

Stockists / Wholesale

Please get in touch with us at hello@linesandcurrent.com if you are interested and we can send you an application form with more information. Please note at the moment we are only accepting stockists who have a "bricks and mortar" shop

Community

On You

We see you on Instagram and we love it

See Gallery

Giving

Keeping the Flow

We donate 10% of profits to charity.

Learn More