Contact / FAQ

Contact

Please note that this FAQ section has answers to most of the common questions like returns, exchanges, damages etc. It might save you some time before contacting us.
Email: hello@linesandcurrent.com
Instagram: @linesandcurrent
Facebook facebook.com/linesandcurrent
Address: Unit A2, Portview, 310 Newtownards Road, Belfast, BT4 1HE, Northern Ireland, UK
Additional Business Information: Trading as Lines & Current under Prime Providers Ltd.

We recently moved into a new studio, but unfortunately we aren't currently running an open shop. We do pop-ups from time to time because we love to meet customers in the flesh, so keep an eye out on social media and on our website for information.

Shipping / Delivery

UK:

Second Class - FREE
First Class - £2.50
Special Delivery - £7.00

Worldwide:

Ireland: Standard £3.50
Europe: Standard £8.50 & DHL Express £18
USA: Standard £8.50 & DHL Express £18
Canada: Standard £9.00 & DHL Express £20
Rest of World: Standard £9.00 & DHL Express £20

All rates confirmed at checkout stage.

*Please be aware that COVID-19 is causing some delays on delivery times*

Dispatch time: 1-2 business days

Second Class (Free): 3-5 business days after dispatch

First Class: 2-3 business days after dispatch

Special Delivery UK: next business day after dispatch

Standard International: typically 10-14 business days after dispatch (variable depending on country and could take up to 4 weeks)

DHL Express (international): 2-3 Business days after dispatch

Firstly, please note with COVID-19, we are sometimes seeing some delays. For deliveries, it takes 1-2 business days for dispatch plus the time length of time for your chosen delivery option.  For international orders, it can take anywhere between 10-21 days depending on which country you are in and sometime orders can be held up at customs. Unfortunately in that case, it is out of our control. International orders are tracked via Royal Mail, so you can check your order confirmation email to look up the information. 

If you are in doubt, please do not hesitate to contact us and we will gladly look into it for you.