Contact / FAQ
We recently moved into a new studio, but unfortunately we aren't currently running an open shop. We do pop-ups from time to time because we love to meet customers in the flesh, so keep an eye out on social media and on our website for information.
Shipping / Delivery
Yes we do!
It can take anywhere between 10-28 days depending on your country and possible hold ups at customs. The customer will need to pay any local customs charges. Charges confirmed at checkout.
Returns & Exchanges
Returns are no problem as long as it is within 30 days of purchase and the item is unused and in it's original packaging. Unfortunately we cannot accept returns on earrings for piercings for hygiene reasons. Simply send the item back to us at: A2, Portview, 310 Newtownards Road, Belfast, BT4 1HE, Northern Ireland, UK ensuring the item is safely packaged and also include your name and order number with a quick note of explanation (If returning rings, please ensure the ring is lying flat/on its side in the box). Once we receive the item and check its condition, we will then make a refund into your account. Please note the customer is responsible for the return postage. We recommend using Royal Mail if you are in the UK. Feel free to email us at firstname.lastname@example.org if you have any further questions.
*For Gifts, we can only offer store credit on returns. Please include your name and email address along with the name (and order number if you have it) of the person who made the purchase.
Exchanges are no problem as long as it is within 30 days of purchase and the item is unused and in its original packaging. name and order number
Warranty, Damages and Faulty Items
The warranty period for our products is 6 months from the date of purchase. This only covers manufacturers defects and does not cover for accidental damage or wear and tear. Please do not hesitate to contact us if there is an issue with your item at email@example.com. We will be more than happy to help.
If your item has a manufacturers faulty or damage, we can repair or replace it within 6 months of purchase. Unfortunately we do not have the tools to repair on site, so we may require you to bring your item to a local jeweller and we can reimburse you the pre agreed cost. Contact us for more information about the process. We trust that customers will be honest about whether the item is genuinely faulty or has been broken/damaged by wear and tear, an accident or misuse (which is not covered). If the fault happens beyond the warranty period, you can often source a minor repair yourself at a local Jeweller/eye wear shop at a low cost. Please do not hesitate to get in touch with us at firstname.lastname@example.org if there is a fault and we will be happy to help!
If your item was delivered or received damaged please notify us within 48 hours so that we can look into it. It would help us out if you could take 1 or 2 photos of the issue and email it to us along with the order number and a quick description. Don't worry though, we will be able to send you a replacement as quickly as possibly once we have determined the issue. Please note we will need you to send us back the damaged goods.
Jewellery Information & Care
Most of our pieces aren't hallmarked because they fall below the weight threshold for hallmarking which is 7.78 grams for silver and 1gram for gold. Our pieces above this weight are hallmarked by the Goldsmiths' Company Assay Office in London. We have our jewellery periodically tested for quality and genuine materials by third party companies to ensure you are getting the best.
We donate 10% of our net profits (before tax and dividends).
We are currently working with SOS Villages. Click here for more information.
Stockists / Wholesale
Please get in touch with us at email@example.com if you are interested and we can send you an application form with more information. Please note at the moment we are only accepting stockists who have a "bricks and mortar" shop