Help Center

Contact

Please note this help section has answers to most of the common questions like returns, exchanges, damages etc and the chat at the bottom right of website also have quick replies to most popular FAQs. It will likely save you some time before contacting us.
Email: hello@linesandcurrent.com
Instagram: @linesandcurrent
Facebook facebook.com/linesandcurrent
Address: Unit A2, Portview, 310 Newtownards Road, Belfast, BT4 1HE, Northern Ireland, UK
Additional Business Information: Trading as 'Lines & Current' under 'Prime Providers Ltd'.

We don't currently have an official open shop, however we have a 'pick-up' hour for online collections Mon - Fri 11:30am - 12:30pm. You can also call during this time to purchase for exchanges or returns. Please just keep in mind 

Between Christmas and new year our studio will be closed to the public except for Thursday the 28th December, when we will have a collection time between 1 - 2pm. We won't have a fully functional display, however if you know the product you are after ahead of time, you can make a purchase in the studio. You can also call in for exchanges and returns. 

Lines & Current
A2, Portview
310 Newtownards Road
Belfast, BT4 1HE

Shipping / Delivery

UK:

First Class (not tracked) - FREE
Special Delivery - £7.00

Worldwide:

Ireland: Standard (not tracked) £3.50
Europe: Standard (tracked)  £9.00 & DHL Express £18
USA: Standard (tracked) £9.00 & DHL Express £18
Canada: Standard (tracked) £9.00 & DHL Express £20
Rest of World: Standard (tracked) £9.00 & DHL Express £20

All rates are confirmed at checkout stage.

Dispatch time: typically in 1 business day

Second Class (not tracked): 5 - 7 business days after dispatch 

First Class (not tracked): 3 - 5 business days after dispatch 

Special Delivery UK (tracked): next business day after dispatch

Standard International (tracked): typically 10-14 business days after dispatch (variable depending on country and could take up to 4 weeks)

Please note that sometimes there can be delays with Royal Mail, the above is just a guideline.

Firstly, sorry if your order has run late. Please see below information regarding our shipping timeframes:

Allow at least 1 business day for dispatch
Second Class (not tracked) free option: typically 5 -7 business days after dispatch*
First Class (not tracked): typically 3 -5 business days after dispatch*
Special Delivery (tracked): next business day after dispatch*
Standard International (tracked): typically 10-14 business days after dispatch (variable depending on country and could take up to 4 weeks)*

*Please note for Special Delivery & International orders, you can use your tracking number to check updates. For non-tracked shipping (First & Second Class), in cases of possible delays, you may have to allow up to 10 days for First Class and up to 14 days for Second Class.

It is also worth double-checking your order confirmation email to ensure we have the correct shipping address for you. If you are still concerned about your order, don't hesitate to email us at hello@linesandcurrent.com

Yes we do! 

Ireland: Standard (not tracked) £3.50
Europe: Standard (tracked) £9.00 & DHL Express £18
USA: Standard (tracked) £9.00 & DHL Express £18
Canada: Standard (tracked) £9.00 & DHL Express £20
Rest of World: Standard (tracked) £9.00 & DHL Express £20

All rates confirmed at checkout stage.

 It can take anywhere between 10-28 days depending on your country and possible hold ups at customs (which unfortunately is out of our control). The customer is responsible for any local customs charges. 


Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. You should contact your customs office for specific amounts and percentages.

Lines and Current cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages. By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees.

If you refuse a shipment from Lines and Current, you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to Lines and Current. This amount will be deducted from your merchandise refund. In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.

Returns & Exchanges

Returns are no problem as long as it is within 30 days of purchase and the item is unused and in it's original product packaging. Unfortunately we cannot accept returns on earrings for piercings for hygiene reasons. 

[Please note, for gifts we can only offer store credit on returns. In this case include your name and email address along with the name (and order number if you have it) of the person who made the purchase]

Here are the instructions:

Packing:

-Use the postage packaging it arrived in if you still have it (or something similar if not)
**Include a note requesting a refund with your name, order number, email address and why it was not suitable (just for feedback)**

Posting:
-We suggest using Royal Mail 2nd class with signature at your local post office. (cost is typically around £3). Keep your receipt.
-Please check with your local courier service for the best international tracked option

-RETURN TO: 
Lines & Current
A2, Portview, 310 Newtownards Rd
Belfast, BT4 1HE Northern Ireland, 
UK

Once we receive the returned item, we will refund the purchase amount on the payment method used.


No problem about exchanging your order if it is within 30 days of purchase and as long as it is unused and in the original product packaging. Unfortunately we cannot accept returns on earrings for Peircing for hygiene reasons.

[Please note, for gifts please include your name and email address along with the name (and order number if you have it) of the person who made the purchase]

Here are the instructions:

Packing:
-Use the postage packaging it arrived in if you still have it (or something similar if not)
**Include a note with your name, order number, email address, and the product name (with size/material) you want in exchange.**

Posting:
-We suggest using Royal Mail 2nd class tracked  at your local post office or cheapest tracked option. (typically under £3 if same packaging is used). KEEP your receipt.
-Please check with your local courier service for the best international option

SEND TO: 
Lines & Current
A2, Portview, 310 Newtownards Rd
Belfast, BT4 1HE Northern Ireland
UK

If there is a difference in price on the exchange, we will be in touch once we receive the returned order. Your exchanged item will be posted back to you free of charge, however please note additional exchanges on the same order will need to be charged at £2.50.

*For gift exchanges, if the exchange is of lesser value, store credit will be given. If it is more, we can send you a custom invoice for the difference. In this case please include your name, email address and postage address along with the name (and order number if you have it) of the person who made the purchase.

Warranty, Damages and Faulty Items

The warranty period for our products is 6 months from the date of purchase.  This only covers manufacturers defects and does not cover for accidental damage or wear and tear. Please do not hesitate to contact us if there is an issue with your item at hello@linesandcurrent.com and provide your name, order number, a brief description of the issue and what happened and also attach a photo (if possible). If it was a gift, please provide the name of the purchaser. 

If it is not long out of warranty, please feel free to get in touch. We can't make any guarantees, but we will do our best to help out where we can.

If your item has a manufacturers fault or is damaged, we offer a 6 month warranty. This only covers manufacturers defects and does not cover for accidental damage or wear and tear. Please do not hesitate to contact us if there is an issue with your item at hello@linesandcurrent.com and provide your name, order number, a brief description of the issue and what happened and also attach a photo (if possible). If it was a gift, please provide the name of the purchaser. 

If it is not long out of warranty, please feel free to get in touch. We can't make any guarantees, but we will do our best to help out where we can.

If your item was delivered or received damaged please notify us within 48 hours so that we can look into it. It would help us out if you could take 1 or 2 photos of the issue and email it to us along with the name and order number and a quick description of what happened. We will do our best to resolve the issue as quickly as possible. 

Jewellery Information & Care

925 sterling silver is a popular material for jewellery for its versatility and beauty. Over time, the metal can tarnish or corrode. Tarnishing, also known as oxidation and is caused when oxygen or sulfur comes in contact with sterling silver. It gives it a darker color.  Our Lines & Current Sterling Silver comes in purity of 0.925.

To keep your Lines & Current Jewellery in good condition, we recommend the following:

  • When not using your jewellery, it is wise to keep your items separately in a small airtight plastic bag to avoid scratching the surface and to minimise exposure to air and tarnishing. We provide a mini polybag under the foam in all of our boxes.

  • Gold plated jewellery: avoid chemical products such as hairspray, perfume, etc. while wearing plated jewellery. Gently clean with warm water and a soft cotton cloth, though only when necessary.

  • We recommend you remove your jewellery before any of the following: Working out, working with certain chemicals or foods that contain sulfur- mustard, onions, eggs, using household cleaning supplies, sunbathing-swimming, spraying hairspray or perfume, putting on Lotion and makeup.

  • Wearing your sterling silver jewellery regularly can actually help prevent tarnishing since the oils from your body have a cleaning effect. 

A quick and easy way to remove tarnishing is to buff it with a micro fibre cloth, but sometimes it's hard to get into the nooks and crannies. For this we recommend some dish soap and hot water and gently scrub with a soft brush toothbrush.  One other great method which is fun to use is this one on YouTube, although we do not recommend this method for gold-plated items as it may fade the plating.


Click HERE for the youtube link to a very helpful video on how to get your jewellery sparkling like new again!

Most of our pieces aren't hallmarked because they fall below the weight threshold for hallmarking which is 7.78 grams for silver and 1gram for gold. Our pieces above this weight are hallmarked by the Goldsmiths' Company Assay Office in London. We have our jewellery periodically tested for quality and genuine materials by third party companies to ensure you are getting the best.

Charity Donations

We donate 10% of our net profits (before tax and dividends).

We are currently working with SOS Villages. Click here for more information.

Stockists / Wholesale

Please get in touch with us at hello@linesandcurrent.com if you are interested and we can send you an application form with more information. Please note at the moment we are only accepting stockists who have a "bricks and mortar" shop

Community

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Giving

Keeping the Flow

We donate 10% of profits to charity.

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