Returns & Refunds PolicyOur policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We can not offer refunds for problems relating to wash care, as naturally there is no proof that garments have been washed according to care instructions. We also do not offer refunds relating to natural shrinkage of garments during washing, but if you have a genuine complaint about the manufacturing, get in touch.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
Defects on Receiving Item:
We only replace items if they are defective or damaged. If you have a genuine manufacturing problem noticed when you received your item, please get in touch within 48 hours of receiving your order. If you need to exchange it for the same item, send us an email along with a supporting photo of the problem at email@example.com and send your item to: A107, Portview Trade Centre, 310 Newtownards Road, Belfast, BT4 1HE, Northern Ireland, UK
If you feel your item is faulty, we will consider an exchange so long as it is within 6 months of receiving your item. We do not have the tools to repair an item that has been broken, so will not be able to repair the piece. Please be honest about whether you think the piece is genuinely faulty or has been broken/ damaged by wear and tear, an accident or misuse. (Often you can source a minor repair yourself at a Jeweller/ or Eyewear shop.) We cannot consider an exchange of an item that has been unfortunately broken or damaged. If you think the piece is genuinely faulty, then please get in touch firstname.lastname@example.org and support your email with photo documentation where possible.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a discount code will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: A107, Portview Trade Centre, 310 Newtownards Road, Belfast, BT4 1HE, Northern Ireland, UK
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.